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Server Solutions
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Remote Server Care |
Overview
You receive comprehensive back office support that includes remote server remediation services at flat monthly rates. There are no "per-incident" charges. Zenith's staff watches for server alerts, filters data, conducts incident analysis and also addresses problems remotely on best –effort basis. All this is done without the intervention of your staff.
This is our all-you-can-eat comprehensive server plan.
What is included
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24X7 Server Monitoring & Escalation |
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Emergency Alert Phone Call Service |
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Remote Troubleshooting & Remediation of Failed Devices and Services |
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Greenlight Servers with Predefined Maintenance Windows |
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Secure Information Store with Password Vault |
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User Experience Monitoring (Transaction Monitoring for Email Servers) |
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Script Deployment |
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Custom Alerts for any Combination of Ping, Port, Process or Service |
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Remote Control Access via LogMeIn |
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Asset & Performance Reporting
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Anti-Virus Support for Major Vendors and AVG Anti-Virus Bundled for Free |
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Microsoft Security Patch Whitelisting Service |
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What is not included
- Administrative Tasks (User Accounts, File Permissions, etc)
- Project Work
- Development Work
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Remote Server Watch |
Overview
Similar to our Remote Server Care plan, this plan varies in that all remediation is performed by your company and not Zenith's NOC staff. Our NOC Team provides the same monitoring and analysis as the Remote Server Care plan but escalates all issues to your company with steps to resolution.
What is included
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24X7 Server Monitoring & Escalation |
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Emergency Alert Phone Call Service |
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User Experience Monitoring (Transaction Monitoring for Email Servers) |
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Script Deployment |
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Custom Alerts for any Combination of Ping, Port, Process or Service |
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Remote Control Access via LogMeIn |
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Asset & Performance Reporting
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Anti-Virus Support for Major Vendors and AVG Anti-Virus Bundled for Free |
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Microsoft Security Patch Whitelisting Service |
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Server Solution Highlights |
- You receive comprehensive back office support at flat monthly rates. There are no "per-incident" charges. Zenith's staff watches for server alerts, filters data, conducts incident analysis. All this is done without the intervention of your staff.
- Our Network Operations Center (NOC) provides 24/7 visibility with remote monitoring and management capability for Windows or Linux servers — including applications. This allows you to proactively manage Servers for businesses that come under preview of regulatory compliances the likes of HIPAA, Sarbanes-Oxley … etc.
- Reduce your operational costs as you can grow your services without increasing your overhead. You'll have a staff of hundreds of Zenith employees monitoring your client networks 24/7.
- Improve the productivity of your existing staff because our teams intelligently escalate the information it receives from the alerts. Your people can focus on the critical events, problem analysis and steps for resolution.
- You will have a competitive advantage because you will be able to commit to a higher level of accountability than your competition. Your services can be delivered under stringent SLAs.
- Improve the quality of life for you and your staff by having worry-free time over nights, weekends and holidays.
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